Terms of use and sale

1. Publisher and contact

levelupia.agency and levelupia.app are published by STE LEVEL UP COMMUNICATION, Tunisie.

Contact: [email protected]. Sales and technical requests and complaints go through this address or the client-area messaging.

2. Scope

LevelUp AI is an AI-assisted digital marketing agency offering websites, AI-generated commercial videos, digital creation (branding, content, SEO) and business automation, sold as fixed-price packs or monthly subscriptions.

What each pack and subscription includes, and its price, is shown on the Pricing page and in the client area when ordering.

3. Prices

Prices are in Tunisian dinars (TND), all taxes included (19% VAT). The site may show an indicative conversion in another currency; only the TND amount shown in the client area at payment time is binding.

Prices may change at any time; the applicable price is the one shown when ordering. An invoice is issued for every payment and stays available in the client area.

4. Ordering

The client picks an offer, adds it to the cart and completes the order. They are taken to payment, then to the creation of their client area (or to login if they already have one).

The order is final once payment is accepted. The client receives a confirmation in their area and by e-mail, and the project appears there with its progress.

5. Payment

Payment is made online by bank card (domestic and international cards) on the secure payment page of the ClicToPay payment platform. LevelUp AI never sees card numbers: they are entered only on the bank's page, protected by encryption and 3-D Secure.

Bank transfer remains possible on request; work starts when funds are received.

If the bank declines the payment, no order is recorded and nothing is charged. The client can try again from their area.

6. Delivery

Services are digital and delivered in the client area as files, access or publications. Each project goes through five visible steps: Brief received, Production, First version, Your approval, Final delivery.

Indicative lead times are given when the project is scoped and run from the moment the client has supplied the needed material (texts, visuals, access). Client delays shift delivery accordingly.

The client reviews the first version and sends feedback; one round of adjustments is included in every pack, within the scope ordered. Requests outside that scope are quoted separately.

7. Cancellation and refunds

Packs: the client may cancel free of charge until production starts, and is refunded in full within 14 working days by the original payment method. Once production has started, completed work is due; any balance is refunded pro rata.

Monthly subscriptions: cancellable at any time from the client area or by e-mail, effective at the end of the paid period; the current month is not refunded.

If a deliverable does not match the order, the client reports it through the complaints process; LevelUp AI corrects it or refunds the non-compliant part.

8. Client obligations

The client warrants holding the rights to everything they supply (texts, images, logos, videos, access) and is responsible for that content. They provide accurate account details and keep their credentials confidential.

Any use of the site or client area that is unlawful or infringes third-party rights is prohibited.

9. Intellectual property

Final deliverables belong to the client once the service is paid in full. LevelUp AI keeps its methods, tools, templates and know-how, and may cite the project as a reference unless the client objects in writing.

The site, its design, texts and videos remain LevelUp AI's property and may not be reproduced without permission.

10. Personal data

Data collected (identity, contact details, company information, order and message history) is used only to deliver services, invoice and follow the client relationship. It is never sold or passed on.

Payment data is handled exclusively by the bank and the payment platform; LevelUp AI keeps only the transaction reference.

Under Tunisian Organic Law 2004-63 on personal data protection, clients may access, correct or request deletion of their data by writing to [email protected].

11. Liability

LevelUp AI uses all reasonable means to deliver its services. It is not liable for content supplied by the client, for the use the client makes of deliverables, or for outages of third-party services (hosting, social networks, payment platforms).

In all cases LevelUp AI's liability is limited to the price of the service concerned.

12. Complaints and disputes

Complaints follow the process published on the site's Complaints page: acknowledgement within 2 working days, answer within 7 working days.

These terms are governed by Tunisian law. Failing an amicable solution, the competent Tunisian courts have sole jurisdiction.